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Conversational AI Solutions: The Happy Medium with Bold360
By LogMeIn | 16/10/2018

Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back.

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A Better Customer Experience Starts with a Better Agent Experience: How to Maximize Productivity to Drive Results
By LogMeIn | 16/10/2018

You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.

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Impact of Chatbots and AI on the Customer Journey: LogMeIn 2018 AI Customer Experience Report
By LogMeIn | 16/10/2018

It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.

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The Impact of Chatbots and AI on the Customer Journey: LogMeIn 2018 Executive Summary
By LogMeIn | 16/10/2018

This resource is the LogMeIn 2018 AI Customer Experience Report. As customer experience becomes a key success factor for organisations across the APAC region, many are struggling to deliver the fast and personalised service modern consumers are demanding.

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Darktrace Antigena: The Future of AI-Powered Autonomous Response
By Darktrace | 9/10/2018

The current era in cyber security is characterized by three fundamental challenges: the complexity of the enterprise network and connected infrastructure, the speed of newage attacks, and the strain of overwhelmed incident responders.

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A "How To" on preparing for your business to switch to the nbn broadband access network
By nbn Business | 4/10/2018

Right now nbn is building the infrastructure for Australia’s broadband access network to support future economic and social growth. Whether your business is big or small, you need a migration plan in place before you switch to the nbn™ access network.*

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The Right Technologies Unlock the Potential of the Digital Workplace
By Aruba | 4/10/2018

Today’s workforce isn’t just driving the consumerisation of IT, but also accelerating the consumerisation of the workplace. These changing employee behaviours and expectations are shaping the way organisations think about the role of technology in the workplace. As the research in this report suggests, more digitally-driven workplaces not only foster productivity, but employee wellbeing, motivation and job satisfaction. Our findings suggest that the problem is as much about human failures as it is digital workplace design.

To understand the factors of employee-driven changes in the workplace, and to help companies navigate these changes to gain a competitive edge, Aruba conducted a global study of 7,000 employees across 15 countries. The study explores current levels of and attitudes towards digital working, its benefits and how it affects worker behaviour. This report examines four trends that emerged from the research.

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Enhanced Experiences in the Smart Digital Workplace
By Aruba | 4/10/2018

The advantages of the Smart Digital Workplace are captured in interactions we call experiences. Experiences involve the dynamic relationship between assets – people, things, or both – and the workplace environment. In this paper, we will describe examples of these experiences.

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A Mobile-First Network: Is it time?
By Aruba | 4/10/2018

Smartphones are just one of the technologies that have changed the nature of work, and this new mobile-first environment is mostly a good thing for small and medium (SMB) size organisations. In fact, 67% of SMBs currently use tablets for business purposes and 93% utilise employee owned smartphones. However, traditional networks can sometimes struggle to keep up with the demands of a mobile environment. This white paper discusses the advantages that a network optimised by mobile can provide small and medium sized businesses.

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802.11AX
By Aruba | 4/10/2018

The coming years hold much promise for Wi-Fi but also great uncertainty. 802.11ax is the Wi-Fi industry's response to the opportunities and challenges, covered in this paper, to take us through the next five years from 2019 to 2024 and the next 802.11 amendment .

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