In today’s business environment, branch offices are more important than ever. For the average enterprise, branches generate the vast majority of revenue, but security at the branch is limited, if it exists at all. Learn how to enable secure branch transformation from the branch to cloud edge – without gaps.
Today’s sophisticated attacks routinely evade conventional after-the- fact technologies such as firewalls and signature-based malware detection. Therefore, it’s essential to adopt new measures that neutralize these new threats.
Download this white paper to learn how a predictive IT strategy can help you prevent attacks before they’re fully launched and stop command-and- control infiltrations before they do real harm.
Back in the early 1990’s, the explosion of e-commerce websites fundamentally changed the way people shop and interact with brands.Clicking “add to cart” was so much more convenient than visiting a physical retail store, and people never looked back.
You’ve heard the old sayings: “It’s the people that make the place,” and “You’re only as good as your team.” It’s true, having the best people onboard makes your business stronger. But let’s say you hit the hiring jackpot and have the best team on the planet working in your contact center. Your customer experience is going to be awesome, right? Unfortunately, the answer is not a definite yes.
It’s no secret that customer experience (CX) is now a boardroom conversation – and for good reason. Previous research has shown that 82% of customers have stopped doing business with a company following a bad customer experience.
This resource is the LogMeIn 2018 AI Customer Experience Report. As customer experience becomes a key success factor for organisations across the APAC region, many are struggling to deliver the fast and personalised service modern consumers are demanding.
The current era in cyber security is characterized by three fundamental challenges: the complexity of the enterprise network and connected infrastructure, the speed of newage attacks, and the strain of overwhelmed incident responders.
Today’s workforce isn’t just driving the consumerisation of IT, but also accelerating the consumerisation of the workplace. These changing employee behaviours and expectations are shaping the way organisations think about the role of technology in the workplace. As the research in this report suggests, more digitally-driven workplaces not only foster productivity, but employee wellbeing, motivation and job satisfaction. Our findings suggest that the problem is as much about human failures as it is digital workplace design.
To understand the factors of employee-driven changes in the workplace, and to help companies navigate these changes to gain a competitive edge, Aruba conducted a global study of 7,000 employees across 15 countries. The study explores current levels of and attitudes towards digital working, its benefits and how it affects worker behaviour. This report examines four trends that emerged from the research.
The advantages of the Smart Digital Workplace are captured in interactions we call experiences. Experiences involve the dynamic relationship between assets – people, things, or both – and the workplace environment. In this paper, we will describe examples of these experiences.
Smartphones are just one of the technologies that have changed the nature of work, and this new mobile-first environment is mostly a good thing for small and medium (SMB) size organisations. In fact, 67% of SMBs currently use tablets for business purposes and 93% utilise employee owned smartphones. However, traditional networks can sometimes struggle to keep up with the demands of a mobile environment. This white paper discusses the advantages that a network optimised by mobile can provide small and medium sized businesses.
Email fraud is nothing new, but online criminals have become ever more-effective at spoofing their identities to trick employees into sending them money. The Australian Centre for Cyber Security (ACSC) recorded losses of over $20M to business email compromise (BEC) attacks last year alone, up 230 percent over the previous year – and the full amount is certain to be much larger.
Cybersecurity Insights - Attack
No matter how robust your security, or how diligent your employees, network credentials are a free pass for cybercriminals. This is mostly because employees are relied upon for their own password management. And with more than 4.8 billion sets of stolen credentials said to be available online, odds are that at least a few of your employees’ user IDs and passwords are just waiting to be used by unscrupulous outsiders. Are you ready to stop them?
Cybersecurity Insights - People
Cyber resilience will be particularly important as Australian organisations face increased pressure to quickly detect, respond to, and manage the repercussions of breaches in the wake of 2018’s Notifiable Data Breaches (NDB) scheme.