Sydney, 25 March 2008
Identity fraud is now one the biggest concerns facing Australian organisations and the problem is unlikely to disappear any time soon. The latest reports from the Australian Federal Police suggest it costs the nation up to $4 billion a year. At the same time, the security measures used by many organisations to check an individual’s identity are very weak.
Next month’s Voice Leadership Forum in Sydney will tackle these security issues head on highlighting the role of speech recognition and voice biometrics in strengthening customer security and privacy while at the same time improving the customer experience.
The event will also provide attendees with a roadmap for how voice biometrics can be introduced as part of a comprehensive security programme to help reduce fraud. Attendees will also gain practical insights into the “real-life” experiences of organisations which have implemented biometric speaker verification systems.
Staged by the Voice Leadership Group, the Voice Leadership Forum is now in its fifth year and around 100 participants are expected to attend, including contact centre and customer service representatives from both the private and public sector, as well as academics and industry experts.
Keynote speakers at the two-day event include:
Scott McMillan, Group Manager IVR Centre of Excellence, Telstra
Robert Thomas, Telecommunications Manager, ahm (Australian Health Management)
Dr. Catriona Wallace, Director, callcentres.net
Kevin Panozza, CEO , Salesforce
Ben Molenaar, eBusiness Manager, BOC Gases Australia
Paul Magee, CEO, VeCommerce
Peter Inman, Customer Service Director, New Business Operations, Standard Life UK
The Voice Leadership Forum is sponsored by VeCommerce, one of the world’s leading innovators in the provision of voice self-service and speaker verification solutions. The event is being staged at the Sydney Harbour Marriott Hotel, 30 Pitt Street, Sydney, on 10-11 April 2008. For further information, visit http://www.voiceleadershipgroup.org
VeCommerce has developed voice self-service solutions since 1998 and today is one of the most experienced and successful application developers and systems integrators in the industry focusing on automated and scalable voice enabled caller identification and verification (ID&V) solutions.
The company’s focus on research and development and provision of best-of-breed business solutions delivery has rewarded the organisation with a number of industry innovations, including: the first project to develop an Australia/New Zealand phonetic language model, the world's first natural language wagering solution launched commercially, and the first voice self-service real-time credit card bill payment system.
Customers include AAPT, Australian Health Management, BOC Gases, Pizza Hut, Standard Life, Suncorp, St George Bank, TABCorp, TelstraClear and the Inland Revenue Department (New Zealand). The company has offices in Australia, New Zealand, the UK and US.
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