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  • 10 October 2019 07:11

Noble Systems to Demo Award-Winning Omnichannel Contact Centre Solutions at the Auscontact Association’s 2019 National Conference

Industry-leader in customer experience and workforce engagement management (WEM) solutions to give first-hand look into how companies can achieve dynamic results

Melbourne, VIC – 10 October 2019: Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it will display its omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions at the Auscontact Association’s 2019 National Conference to be held 17 – 18 October, 2019 at the Brisbane Convention and Exhibition Centre in South Brisbane, Queensland.

The Auscontact Association is a united voice for the customer contact industry in Australia, connecting people, industries and organisations, locally and globally, to deliver excellence in customer contact experience. The annual conference will convene association members from a variety of industries to ignite all things contact centres while focusing on innovation, engagement and enablement.

Noble Systems will be featured in the conference’s exhibit hall, presenting its award-winning Noble Gamification solutions and patented contact management technologies.

WHO: Noble Systems WHAT: Auscontact Association's 2019 National Conference WHEN: 17 – 18 October 2019 WHERE: Brisbane Convention & Exhibition Centre, Plaza rooms P10-11, South Brisbane, Queensland, AU

With the contact centre space constantly evolving, it is crucial for companies to make sure their employees have the resources to adapt. Contact centres are notorious for their high turnover rates, with numbers ranging anywhere from 25% to 40% depending on the industry and time of year. Having an engaged workforce is necessary for agents to develop and grow and in turn, provide better customer experiences. By implementing a tool like Noble Gamification, employees are empowered to strive for success through engaging contests, recognition and rewards.

The right solutions can help manage the omnichannel experience and ultimately increase customer engagement. By utilising Noble Systems’ omnichannel inbound/outbound contact technologies, workforce management, conversational analytics, and self-service solutions, companies are empowered to manage the full spectrum of customer communications.

For businesses that need their contact centres to help customers achieve desired outcomes as efficiently and quickly as possible, Noble Systems is a trusted partner who combines 30 years’ industry expertise with a comprehensive portfolio of omnichannel contact centre, workforce engagement management and business intelligence solutions.

About Noble Systems Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, robotic process automation and decisioning, workforce management and gamification. With a portfolio of more than 195+ patents and growing, Noble leads the way in pioneering solutions for the contact centre market. For more information, contact Ashley Clayton at +61 (0) 3 9008 1700 or visit www.noblesystems.com.

About Auscontact Association The Auscontact Association was formed in 2014 as a result of the merger of the ATA (formerly known as the Australian Teleservices Association) and CCMA (Customer Contact Management Association), combining over 40 years of experience, As a not-for-profit organisation, Auscontact's key role is to provide its members with a professional infrastructure for industry information, education and training, networking and skills sharing; to represent the industry’s interests and views on key public policy issues; and to promote, support and champion growth, innovation and success at every level in our industry – individually, organisationally and regionally. Auscontact is led by industry people for the advancement of the industry. The continued success of the customer contact industry in Australia is prompting new thinking amongst businesses about business modeling, efficiency and flexible work arrangements. Auscontact's role is to elevate the contact centre industry to recognition amongst its business peers as an essential and successful business model and career choice such that the customer contact industry in Australia is a recognized profession where practitioners can cultivate a broad range of skills and enjoy a rewarding career. Visit https://www.auscontact.com.au/ for more information.

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