SYDNEY, Australia – April 26, 2019– BigCommerce, the leading SaaS ecommerce platform for fast-growing and established brands, today announced that it has been named as an April 2019 Gartner Peer Insights Customers’ Choice for Digital Commerce platforms, a recognition of vendors by verified end-user professionals. 2019 marks the inaugural year for digital commerce platforms’ inclusion in the Gartner Peer Insights Customers’ Choice recognition.
“BigCommerce is proud to be named a Customers’ Choice based on feedback from a diverse group of enterprise brands, merchants, and B2B sellers,” said Brent Bellm, chief executive officer at BigCommerce. “We think that the Gartner Peer Insights Customers’ Choice distinction reflects the merchant- and partner-first philosophy that enables BigCommerce to build the fastest and most extensible digital commerce SaaS platform in the market.”
As of April 19, 2019, BigCommerce earned an average rating of 4.4 out of 5 stars based on 78 verified, end-user reviews contributed to Gartner Peer Insights, which include the following:
“My ecommerce store simply wouldn’t have come about without BigCommerce. It’s allowed me to start small and grow carefully. Now, we’re growing rapidly [...] There аre mаny seаmless аррlісаtіоns, tоns оf helр, trаіnіng аnd аdvісe, аnd а huge соmmunіty оf fellоw trаders, develорers, affiliates, etс. Even the CEO does а mоnthly tоwn hаll meetіng.” – Ecommerce Manager, Manufacturing Industry
“BіgCоmmеrсе іs рrоvіng tо us аnd оur сlіеnts tіmе-and-tіmе аgаіn thаt іt іs thе bеst еCоmmеrсе platform fоr fast-grоwіng аnd mіd-mаrkеt brаnds. Thе рlаtfоrm іs еаsy-tо-usе, mіgrаtіоns аrе seamless аnd thе cloud-based SааS sоlutіоn еlіmіnаtеs thе hаsslеs аnd соsts оf mеrсhаnts mаnаgіng а self-hosted рlаtfоrm, lеttіng thеm focus on growing their business, wіth thе аddеd rеаssurаnсе оf PCI Level 1 compliance with аutоmаtіс sесurіty uрdаtеs аs stаndаrd. Thе оngоіng 24/7 suрроrt іs thе bеst wе hаvе соmе асrоss іn thе busіnеss, аs іs thе 99.99% uрtіmе, wіth а trасk rесоrd of high-реаk sеаsоnаlіty uрtіmе - even during Cyber Week.” – Marketing Specialist, Manufacturing Industry
“BigCommerce has allowed us to sell online easier than any other platform has […]One of the best features of this platform is 24/7 technical support. We had a lot of requests and questions to a live agent and get really qualified help. So I'm not afraid of any problems because I know it will be solved.” – Sales Rep, Retail Industry
To ensure fair evaluation, Gartner maintains rigorous criteria for recognising vendors with a high customer satisfaction rate. Reviews from end-user companies reporting less than $50 million in revenue are excluded from the Gartner Peer Insights Customers’ Choice methodology.
Gartner defines digital commerce platforms as products and services that facilitate purchasing transactions over the web and support the creation and development of customer relationships across multiple retail, wholesale, mobile, direct and indirect sales, call centre, and digital sales channels.
About Peer Insights
Peer Insights is an online platform of ratings and reviews of IT software and services that are written and read by IT professionals and technology decision-makers. The goal is to help IT leaders make more insightful purchase decisions and help technology providers improve their products by receiving objective, unbiased feedback from their customers. Gartner Peer Insights includes more than 215,000 verified reviews in more than 340 markets. For more information, please visit www.gartner.com/reviews/home.
Gartner Peer Insights Customers’ Choice constitute the subjective opinions of individual end-user reviews, ratings, and data applied against a documented methodology; they neither represent the views of, nor constitute an endorsement by, Gartner or its affiliates.
BigCommerce is the world’s leading SaaS ecommerce platform for established and rapidly-growing businesses. Combining enterprise functionality, an open architecture and app ecosystem, and market-leading performance, BigCommerce enables businesses to grow online sales with 80% less cost, time and complexity than on-premise software. BigCommerce powers B2B and B2C ecommerce for more than 60,000 stores, 2,000+ mid-market businesses, 30 Fortune 1000 companies and industry-leading brands, including Assurant, Ben & Jerry’s, Paul Mitchell, Skullcandy, Sony and Toyota. For more information, visit www.bigcommerce.com.
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