Melbourne, AU – 19 February 2019: Noble Systems, a global leader in omnichannel contact centre technology solutions, today announced that it will present its industry-leading gamification platform at Customer Contact Week (CCW2019) Australia 2019 in booth #18. CCW2019 Australia takes place 27 February – 1 March, 2019, at the STAR Gold Coast Queensland, Australia.
Customer Contact Week is the world’s largest customer contact event and a fixture in the Australian and New Zealand markets. The 4th Annual Customer Contact Week will focus on how companies can take a more strategic approach to customer centric transformation. Demonstrated through case studies and interactive discussion, CCW2019 will highlight the innovation of people-processes and technology as the primary factors in driving contact centres forward in the digital age. The event will focus on forward-thinking, future-proofing strategies to help teams accelerate their customer contact transformation.
Noble Systems will be featured in the expo’s Demo Drive, presenting its award-winning Noble Gamification solutions and patented contact management technologies in booth #18. “Customer Contact Week events are a valuable forum for Noble Systems to engage colleagues and industry leaders and we look forward to presenting our award-winning solutions at CCW2019,” said Chris Hodges, SVP sales and marketing at Noble Systems. “We are excited to feature Noble Gamification in CCW2019’s Demo Drive and showcase its innovation, quality and unique functionality.”
Noble Gamification is a unified employee engagement platform designed to increase agent productivity and reduce attrition in call centres. Noble leverages game mechanics across the employee generational spectrum to ultimately align the client’s objectives with their employee’s activities. The product’s unique approach creates equity and normalises KPIs across disparate groups and campaigns and includes built-in redemption tools to quickly deliver rewards.
About CCW Started in 1999 as Call Centre Week, CCW is the world’s largest customer contact event series. With the balance of conference and expo, CCW is the place where customer care, CX and contact centre leaders come together. CCW is brought to you by the Customer Management Practice – the Analyst, Advisor and Industry Network for all things Customer Management. For more information, visit https://www.customercontactweek.com.au/.
About Noble Systems Noble Systems is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, workforce management and gamification. With a portfolio of more than 180 patents and growing, Noble leads the way in pioneering solutions for the contact centre market. For more information, contact Ashley Clayton at +61 (0) 3 9008 1700 or visit www.noblesystems.com.
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