Axios Systems, one of the world’s leading providers of IT Service Management (ITSM) and IT Operations Management (ITOM) solutions, is delighted to be named as a sponsor of the 2018 Gartner Symposium/ITxpo on the Gold Coast, Australia.
With over 1,600 delegates expected to attend the four-day event at the Gold Coast Convention and Exhibition Centre between the 29th October and 1st November, Gartner Symposium/ITxpo gives ITSM professionals the ability to network and showcase the leading industry technology.
Among the exhibitors present at the event is Axios Systems, who will be demonstrating the latest functionality in its leading solution, assyst.
The recent upgrade to assyst will feature a brand new WorkManager Kanban style user experience which will increase operational efficiency for end-users while reducing the amount of low-value work required at the first line service desk.
With over 30 years of experience in the ITSM circle, Axios Systems is also proud to be supporting its valued customer, Pact Group, who will be presenting the benefits of assyst in improving service delivery, on Tuesday 30th October in the Showfloor Theatre at 10am AEST.
Markos Symeonides, Executive Vice President at Axios Systems said “Axios Systems are delighted to be sponsoring this prestigious Gartner event and showcasing our best of breed solution, assyst. Our participation is testament to our commitment to deliver world class service management and IT operations management software solutions worldwide”.
Pact Group achieved improved Service Delivery after replacing its previous tool with assyst in just nine weeks. The company, headquartered in Victoria, now operate with increased reporting and more tickets being resolved at the first line.
Among the benefits seen by Pact Group, was a substantial increase in the number of calls hitting the right teams and being resolved on first contact (60%) and SLAs being consistently met (92%) without having to stop the clock.
You can read more about Pact Group’s digital transformation journey with assyst by Axios Systems on our website www.axiossystems.com.
About Axios Systems
Axios Systems is committed to delivering innovative IT Service Management (ITSM) and IT Operations Management (ITOM) solutions that help customers not only improve their infrastructure operations but also enhance service delivery across business functions, including HR, Facilities Management and Finance. Axios is recognized as a world leader by leading analysts and its global client base, with a 100% focus on service management technologies.
Axios’ comprehensive, fit-for-purpose solution, assyst, is designed to transform IT departments into profitable business-focused customer service teams. assyst adds tangible value to each client’s organization by building on the ITIL® framework to help solve their business challenges.
assyst is accredited for all 16 PinkVERIFY™ ITIL® processes, and Axios was the first vendor to achieve this within a single solution.
For more information, please visit our website at http://www.axiossystems.com/
For further information, please contact:
Axios Systems Press/PR Stephen Brunsdon Email: Stephen.Brunsdon@axiossystems.com Phone: 0131 220 4748
Why nation-state attacks are everyone’s problem
Hear from Invictus Games Sydney 2019 CEO, Patrick Kidd OBE and Head of Technology, @James-d-smith -share their insights on how they partnered with Unisys to protect critical data over an open, public WiFi solution.
With so much change all the time, how can executives best prepare their businesses to meet the security challenges of the coming years? CSO Australia, in conjunction with Mimecast, explored this question in an interactive Webinar that looks at how the threat landscape has evolved – and what we can expect in 2019 and beyond.
An interview with CSO's David Braue and Ian Yip, Chief Technology Officer, McAffee.
According to new research conducted by the Ponemon Institute, Australia and New Zealand have the highest levels of data breaches out of the nine countries investigated. This was linked to heavy investment in security detection and an under-investment in security and vulnerability response capabilities