Melbourne, AU – 18 September 2018: Contact centre industry professionals are invited to the Customer Experience Summit (CXS) on 25 October in Melbourne at the Intercontinental, The Rialto hotel. CXS is a one-day special event uniting Call Centre and Customer Experience thought leaders in the Asia-Pacific region. CXS is sponsored by Noble Systems, a global leader in omnichannel contact centre technology solutions.
CXS offers attendees invaluable access to thought leaders in both Customer Engagement and Contact Centre Technology. These experts will share their experiences, insights and approaches to the changing customer contact landscape. The day will be packed with informative and dynamic discussions, followed by an exclusive networking event that evening.
The forum will explore topics including the Changing Landscape of Contact Centres, how Consumer Preferences impact program design, leading Culture Change, retaining, engaging and empowering employees and an open Q&A about today’s environment and trends with a panel of industry experts.
“CXS offers a full slate of sessions to educate and inspire, featuring hot topics and new technologies, to help you be at the forefront of customer engagement. This year’s guest speakers represent some of the region’s leading experts in creating a better customer experience. Noble Systems is excited to be sponsoring the CXS event”, says Chris Hodges, SVP Sales and Marketing at Noble Systems.
Scheduled speakers include: - Helen Howard, Senior GM, Fujitsu - Brett Brosseau, VP Gaming Solutions, Noble Systems - Steve Simpson, Director, Keystone Management Services - Tom Grealy, President, Grealy Consulting - Dr. James Adonis, Leading Expert on Employee Engagement & Team Leadership
CXS is open to industry professionals with a special limited time rate of only $395, making it one of this year’s most affordable and high-value conferences. Learn more and Register to attend on the CXS 2018 website. Claim your seat now before registration ends, 10 October 2018.
About Noble Systems Noble Systems, sponsor of CXS 2018, is a global leader in the customer communications industry, providing innovative solutions for Contact Centre, Workforce Engagement and Analytics technologies. Tens of thousands of agents at client installations worldwide use Noble platforms to manage millions of customer contacts each day. Noble offers a unified suite of inbound, outbound and blended omnichannel communications, strategy planning, resource management and compliance tools for companies of all sizes. Our premise, cloud and innovative premise/cloud hybrid platforms include ACD, predictive dialling, blended processing, recording and monitoring, IVR, messaging, interaction analytics, decisioning, workforce management and gamification. With a portfolio of more than 165 patents and growing, Noble leads the way in pioneering solutions for the contact centre market. For more information, contact Ashley Clayton at +61 (0) 3 9008 1700 or visit www.noblesystems.com.
Email fraud is nothing new, but online criminals have become ever more-effective at spoofing their identities to trick employees into sending them money. The Australian Centre for Cyber Security (ACSC) recorded losses of over $20M to business email compromise (BEC) attacks last year alone, up 230 percent over the previous year – and the full amount is certain to be much larger.
Cybersecurity Insights - Attack
No matter how robust your security, or how diligent your employees, network credentials are a free pass for cybercriminals. This is mostly because employees are relied upon for their own password management. And with more than 4.8 billion sets of stolen credentials said to be available online, odds are that at least a few of your employees’ user IDs and passwords are just waiting to be used by unscrupulous outsiders. Are you ready to stop them?
Cybersecurity Insights - People
Cyber resilience will be particularly important as Australian organisations face increased pressure to quickly detect, respond to, and manage the repercussions of breaches in the wake of 2018’s Notifiable Data Breaches (NDB) scheme.