The air transportation industry deploys airport information systems (AIS) in order to enhance the operations, improve product distributions and improve customer relations. Airport information system is an application, which is used for complete operations from finance, business performance, infrastructure to facilities management and other operations in airports.
AIS enables control of all the operations from a central point, from service level agreements to passenger communications, generating billing charges to real-time management of fixed and mobile resources, including staff. AIS provides accurate real-time information to all customers and business partners – both internally and externally – particularly in the aircraft traffic sector, and is a critical factor determining the success of today’s airports.
Increasing number of passengers and limited occupancy capacity demands collaboration of airport operations for the timely allocation of workforces and assets as well as ability to make the right decisions at the right time to keep things in process is a key factor driving growth of the global market. In addition, need for real-time information sharing, and need for risk management through airport information systems are other factors expected to fuel growth of the global airport information systems market over the forecast period. However, information sharing regulations and rising cost involved in upgradation process which is expected to hinder growth of the target market.
Increasing adoption for airport information systems across the globe is the ongoing trend observed, which is expected to support market growth in the near future.Remarkably rising adoption of personal devices such a mobile phones and tablets are anticipated to create greater opportunities to players operating in the global market. Application of smartphone-enabled solutions is integrated with different processes during air travel such as e-check in and home printing of boarding passes, which helps passengers to avoid queues at airports and serve with a better travel experience. Also, smartphones are a new communication channel between the passengers and airlines, thus providing revenues through cross-selling opportunities.
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