SYDNEY - 21 March 2018 - Genesys® (www.genesys.com/anz), a global leader in omnichannel customer experience (CX) and contact centre solutions, has appointed David Janssen as vice president of professional services across Asia Pacific and Japan.
In his role Janssen will be responsible for bringing the Genesys delivery and consulting sales teams together to help grow the business throughout the region. In addition to providing expert counsel to customers and partners, Janssen will work closely with the senior leadership team to unify the services teams across the Asia Pacific, providing a seamless experience for Genesys customers.
Janssen was most recently with Oracle as senior practice director for Asia Pacific, Europe, the Middle East and Africa. Prior to this, he held a number of senior roles including positions at Haley, PayGlobal, Technology One and SAS Institute.
Keith Budge, senior vice president and general manager of Genesys Asia Pacific and Japan, commented on the appointment: “With over 25 years of local and global IT experience, David brings an incredible wealth of knowledge in technology and leadership to the table.
“At Genesys, we understand today’s digitally-driven ecosystem means customers demand a ‘now’ response that solves their queries effectively and efficiently. David will lead our expert team to deliver the industry’s best solutions to ensure our clients remain ahead of their competitors.”
Commenting on his new role, Janssen said he was most excited by the prospect of joining Genesys as it rises to a leader position in end-to-end customer experience solutions.
“I’m proud to join a team comprised of the best and brightest in the customer experience industry. It’s an exciting time to join Genesys; the culture of innovation and its commitment to research and development is remarkable. We are in an enviable, market-leading position where we’re able to invest in the tools and resources to help our business grow across Asia Pacific.”
Janssen will be based in Sydney, Australia.
About Genesys Genesys® powers more than 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in more than 100 countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement because they perform equally well across channels, on-premises and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering. Visit genesys.com/anz on Twitter, Facebook, YouTube, LinkedIn and the Genesys blog.
Why nation-state attacks are everyone’s problem
Hear from Invictus Games Sydney 2019 CEO, Patrick Kidd OBE and Head of Technology, @James-d-smith -share their insights on how they partnered with Unisys to protect critical data over an open, public WiFi solution.
With so much change all the time, how can executives best prepare their businesses to meet the security challenges of the coming years? CSO Australia, in conjunction with Mimecast, explored this question in an interactive Webinar that looks at how the threat landscape has evolved – and what we can expect in 2019 and beyond.
An interview with CSO's David Braue and Ian Yip, Chief Technology Officer, McAffee.
According to new research conducted by the Ponemon Institute, Australia and New Zealand have the highest levels of data breaches out of the nine countries investigated. This was linked to heavy investment in security detection and an under-investment in security and vulnerability response capabilities