ROUND ROCK, Texas – September 21, 2017 – Dell Boomi™ (Boomi), the leading provider of cloud integration and workflow automation software to build The Connected Business, today announced results of a survey that documents millions of dollars in cost savings and revenue growth by becoming a connected business. The study also found that the level of organizational connectivity is set to nearly double within a six-year period, and that organizations are rapidly adopting cloud-based integration platform as a service (iPaaS) technology as deployment of cloud applications continues to accelerate.
While the study, “The Connected Business: a survey report on business connectivity and the importance of integration,” identifies a clear trend toward greater connectivity across businesses, it also highlights the impact that poor integration can have on organizations. Nearly nine in 10 (87 percent) of respondents have experienced drawbacks from poor integration, including high costs, delays, and subpar efficiency and collaboration. Nearly half (49 percent) say that poor integration is holding their organizations back.
The study, conducted for Boomi by the research firm Vanson Bourne, is based on a global survey of 900 IT decision-makers that outlines the state of integration today, the effect of poor integration, and the benefits realized when integration fully connects a business. Other highlights include:
• 88 percent of respondents believe that becoming more connected as a business will have a positive impact on revenue growth in the next 12 months
• Average cost savings since deploying an integration solution exceed $3 million
• For 74 percent of CIOs surveyed, successful integration will be crucial to remaining competitive over the next five years
• 81 percent say the right integration solution would greatly improve business performance
• 67 percent have missed business opportunities as a result of poor integration
• 59 percent characterize integration as the “Achilles heel” for their organization
“Organizations clearly recognize the critical need for integration to improve efficiency, visibility and competitive advantage as the pace of business accelerates and new applications are deployed,” said Chris McNabb, Boomi CEO. “This study documents millions of dollars in bottom- and top-line impact by becoming a connected business, as well as the ability to drive digital transformation.”
Benefits of Integration and The Connected Business
Organizations see significant benefits with integration to build The Connected Business, with ability to connect everything and engage everywhere to achieve business agility, data-driven decision-making and a laser focus on customers.
As top benefits, respondents cited improved productivity (73 percent), improved data accessibility (68 percent), more efficient workflows (57 percent), increased profitability (54 percent) and faster, more accurate decision-making (48 percent).
Respondents also cited other “crucial outcomes” of integration as the ability to improve operational efficiency (54 percent), be more responsive to customer needs (50 percent), allow for faster innovation (48 percent), connect data and workflows for insights (46 percent) and validate and enrich data for better data quality (44 percent).
These benefits contributed to average savings of $3.26 million for organizations since deploying an integration solution, the study found.
At the same time, 88 percent of respondents say that becoming a connected business will enable them to increase revenue. Over 12 months, respondents estimated that their connected businesses could expect revenue to grow 11 percent, or $544 million.
In addition, 89 percent of respondents agree that becoming a more connected business will help drive digital transformation within their organizations. Among those using iPaaS, 74 percent said it has made their organizations smarter, 72 percent said faster and 62 percent said better.
From a technology perspective, respondents said that an integration solution should improve data integrity (61 percent), ensure information security (59 percent), offer end-to-end connectivity in a single platform (55 percent), accelerate workflow implementations (48 percent) and allow for faster innovation (46 percent).
The State of Integration Today
As it is, 62 percent of organizations today use an integration solution, while 38 percent do not. Those with an integration solution have in place on-premise middleware (60 percent), a custom in-house solution (49 percent), application-specific data import (47 percent), iPaaS (43 percent), open source integration (43 percent) and/or integration appliances (35 percent). Those organizations use three integration solutions on average.
Going forward, iPaaS is the integration technology of choice. The survey finds that among organizations today using an integration solution, 94 percent will have iPaaS deployed within the next 12 months — comprised of 43 percent using iPaaS today, 43 percent in the process of adopting iPaaS, and 8 percent planning to adopt iPaaS in the next year.
Impact of Poor Integration
The study finds that 87 percent of organizations have suffered high costs and delays from poor integration. Moreover, 67 percent say they have missed business opportunities in the past year because of poor integration, while 8 percent say they may be missing opportunities but aren’t aware of it. Nearly two-thirds (64 percent) are still struggling with legacy middleware, while 40 percent cannot build simple, let alone sophisticated, integrations.
The Connected Business survey queried IT decision-makers, including CIOs, vice presidents of IT, IT directors, IT managers and others. Industries represented include financial services, healthcare and life sciences, manufacturing, retail, energy and utilities, and higher education.
A full copy of The Connected Business study is available here.
About Dell Boomi
Dell Boomi (Boomi), an independent business unit of Dell, is the leading provider of cloud integration and workflow automation software to build The Connected Business. Boomi helps more than 6,000 organizations accelerate business agility by connecting data and applications to run faster and smarter. Visit http://www.boomi.com for more information. © 2017 Boomi Inc. Dell and Dell Boomi are trademarks of Dell Inc. or its subsidiaries. Dell disclaims any proprietary interest in the marks and names of others.
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