Documents are the lifeblood of many organisations and of most governments. Each transaction or contact culminates in a document, file, or record of some description — an email, tweet, blog, video, fax, form, photograph or report that chronicles an everyday conversation, weekly bulletin, quarterly statement or annual announcement. But no matter what the content is or how you manage it, failure is not an option. CIOs know that in a world that demands records be maintained for seven years, it is possible to live with some information disarray, but not information chaos. And given the high cost of paper storage, electronic solutions are now essential.