Telstra power fault takes out Australia Post contact centre phones

Phones restored after 45 minutes

Customers trying to contact Australia Post's call centre in Melbourne had a long wait on Wednesday due to a Telstra (ASX: TLS) uninterruptible power supply (UPS) failure.

Australia Post let customers know via social networking site Twitter with a message that said "our contact centre phones are currently down, very sorry for this, working hard to get back up."

A spokeswoman for the company said the outage happened at 11 am (AEDT) and lasted for 45 minutes.

"There was a message left on our system to let callers know and customers did have a longer wait time but thankfully it wasn't for too long," she said.

A Telstra spokesman said in a statement that it was standard policy not to comment on matters pertaining to corporate customers.

He would not say if it any other customers in Victoria were affected.

Follow Hamish Barwick on Twitter: @HamishBarwick

Follow Computerworld Australia on Twitter: @ComputerworldAU

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