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Consumer Confidence Higher In Online Banking Than Online Shopping

F-Secure’s annual Online Wellbeing survey finds that the majority of respondents are still apprehensive about using their credit cards over the Internet. In general, people feel more secure during online banking transactions than when using a credit card for online purchases. And a miniscule 7% of parents feel their children are totally safe on the Internet.
  • 06 March, 2009 10:14

<p>F-Secure, the global leader in providing security as a service through Internet Service Providers and mobile operators, announced results from its annual Online Wellbeing Survey. This third-party survey of Internet users aged 20-40 in the US, Canada, the UK, France, Germany – and for the first time – Italy, India and Hong Kong, tested respondents’ awareness of online security threats for themselves and their children.</p>
<p>The survey uncovered Internet users’ feelings of personal online security with regards to online banking, children’s safety while surfing the web, and credit card information when shopping online. Overall, 50% of respondents were confident about their security when banking online. However, only 6% of respondents felt secure in making credit card purchases online.</p>
<p>Online banking</p>
<p>Surprisingly, respondents feel safer during online banking than when using their credit card for shopping online. In all eight surveyed countries, the majority agree that they are safe during online banking transactions. The countries that have the most confidence are France (62%) and the US (63%), but in Germany, 39% still do not have confidence in online banking. On a whole, 31% of all respondents were still unsure of their safety.</p>
<p>Web surfing and phishing e-mails</p>
<p>Phishing can appear in the form of what looks like an e-mail from a well-known bank, which in reality is a scam seeking personal information. On average, 54% felt fairly or very confident they would not fall for a phishing email. However, 27% of respondents do not know whether or not they can spot phishing emails. In Hong-Kong, 26% of respondents feel they cannot spot phishing emails. Although in other countries such as the UK (68%), Canada (60%), and Italy (67%) respondents are far more confident in their ability to spot such emails.</p>
<p>Children and the Internet</p>
<p>At the core of F-Secure’s “Online Wellbeing” is family security when using the Internet. Parents are increasingly worried about their children not being protected from unsuitable content including pornography and violent imagery. When asked the question, “My kids are safe when they are online”, over a third of respondents across all countries could neither agree or disagree with the statement. Parents and guardians do not know whether children are safe online or not. The vast majority (54%) of respondents did not agree that their children were safe online. Only 2% (strongly agree) of respondents in India feel their children are safe. In Germany, 69% strongly disagreed and disagreed with the statement.</p>
<p>Indi Siriniwasa, Sales Director, F-Secure Australia &amp; New Zealand, said: “As the survey showed, parents simply do not know whether their children are safe or not. We will do all we can to develop services that support parents in keeping their children safe online. There is also a lot of uncertainty in performing financial transactions, but it seems the basis for these sentiments is not necessarily founded on a good understanding of the real threats. Part of F-Secure’s Online Wellbeing Suite of solutions and services, including Anti-Virus, Internet Security and Home Server Security, are aimed at addressing these issues both in terms of raising awareness and continuously developing enhanced products adapted to the evolving threats.”</p>
<p>The survey was carried out by a third party in December 2008 across 2019 Internet users aged 20-40 in USA, Canada, France, Germany, UK, Italy, India and Hong Kong. There were approximately 200 respondents surveyed per country. F-Secure asked respondents a series of basic online security questions and, using a Likert scale, asked them to rate the extent to which they were confident in the security of given online activities.</p>
<p>About F-Secure Corporation</p>
<p>Innovation, reliability and speed of response - these are the qualities that have made F-Secure one of the world’s leading IT security providers since the company was founded in 1988. Today F-Secure’s award-winning and easy-to-use products are trusted in millions of homes and businesses around the world. We provide powerful real-time protection that works quietly and smoothly in the background, so computer and smartphone users can enjoy the benefits of connected life to the full. F-Secure’s solutions are available as a service subscription through more than 180 Internet service providers and mobile operator partners around the world, making F-Secure the global leader in this market. F-Secure has been listed on the NASDAQ OMX Helsinki Ltd since 1999. The company has consistently been one of the fastest growing publicly listed companies in the industry. The latest news on real-time virus threat scenarios is available at the F-Secure Data Security Lab weblog at http://www.f-secure.com/weblog/.</p>

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