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Micromuse Enhances Netcool/Dashboards Family with Sophisticated Netcool/Portal Premium Edition 2.0 Technology - Netcool Solution Provides Single Sign-On Infrastructure for Secure Data Delivery and Application Integration Across Core IT Systems

  • 23 March, 2004 12:30

<p>SYDNEY, Australia, 23 March, 2004 – Micromuse Inc. (Nasdaq: MUSE), the leading provider of business and service assurance software, announced enhancements to its Netcool®/Dashboards™ product family, which includes the release of Netcool/Portal™ v2.0. The Netcool/Dashboards family provides executive management, IT operations and lines of business, with realtime intelligence and end-to-end visibility into the health of business and IT services, processes and key performance indicators.</p>
<p>The Netcool/Portal product extends the functionality of the Netcool/Dashboards family with greater management of applications and data access, increased security of application servers and simplified integration between applications. It is an application-independent portal platform within the Netcool/Dashboards family that allows organisations to provide secure access to interactive back-end Web applications, implement consolidated single-sign-on and centrally coordinate user access management. The solution also enables users to securely present any number of fully interactive back-end applications in a role-based, personalised and customisable portal Web page, and to develop coordinated activities between these disparate applications.</p>
<p>Telefonica, one of the world’s leading telecommunications companies, is a Micromuse customer and an early adopter of the Netcool/Portal product. Telefonica USA, a subsidiary of Telefonica S.A., will utilise the Netcool/Portal technology to deliver realtime, web-enabled views of its hosting services to its customers across the Americas.</p>
<p>“Telefonica USA is an agile provider of IT outsourcing services whose robust infrastructure combined with efficient management practices enable it to boast world-class operational performance. The Netcool/Dashboards solution with specific new features for enhanced ease of use, flexibility and customisation, enables us to quickly view realtime, historical and trend information to further streamline our business processes and operational decision-making,” said Michael Harris, Director of Enterprise Management Solution Center, Telefonica USA. “The solution is perfectly aligned with our strategy, because it reaches beyond the capabilities of existing portal technology allowing administrators to easily toggle between logical, topological and graphical views of device-level and service-affecting events for true realtime centralised IT management.”</p>
<p>The Netcool/Dashboards family provides an exclusive set of business benefits associated with managing today’s IT and Operational Support System (OSS) infrastructures. Specific enhancements delivered through the release of Netcool/Portal v2.0 include:</p>
<p>- Advanced security and single sign-on mechanism allows administrators to assign specific role-based user privileges across multiple applications, eliminating the need for users to manage multiple user IDs and passwords.</p>
<p>- Centralised tool administration and cohesive interactive Web-based administration interface enables users to centrally manage any Netcool application, as well as many enterprise, OSS, and point management applications including Concord eHealth, HP OpenView IS, HP OpenView NNM, InfoVista and Remedy.</p>
<p>- Customisable Web dashboard enables Web-content from Netcool applications or any other web-enabled application to be brought together in a custom dashboard. Business and operational information can be displayed for a variety of audiences, including executives, operations and customers.</p>
<p>“With so many tools and applications in place across the enterprise, IT executives need ways to more efficiently and effectively manage business operations,” said Craig Farrell, Micromuse’s CTO. “Recent enrichments to the Netcool/Dashboards family helps organisations integrate and consolidate disparate business applications and management tools and providing a single, realtime, web-based console for visualisation and centralised management of distributed data from across the enterprise.”</p>
<p>Availability, pricing information, analyst and customer references, and screen shots are available upon request. The Netcool/Dashboards family includes the following products; including Netcool®/Desktop™, Netcool®/Portal™, Netcool®/Reporter™, Netcool/SLA Manager™ User Interface, Netcool®/TopoViz™ and Netcool®/Webtop™.</p>
<p>Micromuse Inc. (Nasdaq: MUSE) is the leading provider of business and service assurance software solutions. The Netcool® software suite provides organisations with the assurance that their IT systems are supporting and driving profits 24 hours a day. Unlike traditional infrastructure management systems, Netcool solutions provide realtime end-to-end visibility and accurate troubleshooting from a business perspective. Such business intelligence allows organisations to respond to problems quickly, streamline workflow processes and improve business uptime. Globally, Micromuse customers include AT&amp;T, BT, Cable &amp; Wireless, Charles Schwab, Deutsche Telekom, Digex, EarthLink, GE Appliances, ITC^DeltaCom, J.P. Morgan Chase, T-Mobile and Verizon. Micromuse’s customers in Australia include Telstra Global Operations Centre, British Telecom Global Services - Asia Pacific, and Ericsson Australia - Network Operations Centre. Sydney is the regional headquarters for Micromuse Asia Pacific and includes sales, technical support and the administrative functions for the region. Micromuse is headquartered in San Francisco. For more information go to</p>
Micromuse and Netcool are registered trademarks of Micromuse Ltd. All other trademarks and registered trademarks in this document are the properties of their respective owners. Any statements contained in this press release that do not describe historical facts may constitute forward-looking statements as that term is defined in the Private Securities Litigation Reform Act of 1995. Any forward-looking statements contained herein are based on current expectations, but are subject to a number of risks and uncertainties.</p>
<p>The factors that could cause actual future results to differ materially from the forward-looking statements include the following: fluctuations in customer demand, the Company’s ability to manage its growth (including the ability to hire sufficient sales and technical personnel), the risks associated with the expansion of the Company’s distribution channels, the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterises the Company’s markets, the risks associated with competition, the risks associated with international sales as the Company expands its markets, and the ability of the Company to compete successfully in the future, as well as other risks identified in the Company’s Securities and Exchange Commission Filings, including but not limited to those appearing under the caption "Risk Factors" in the Company's most recent Quarterly Reports on Form 10-Q and on Form 10-K on file with the Securities and Exchange Commission and available on the Company's Web site.</p>
<p>For media information contact Amanda Scott-Kiddie at Kinetics on +612 9976 6611 or email</p>

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