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NSW Health Selects Interwoven Web Content Management to Improve Communication of Critical Health-Related Information to Broader Public Audience

  • 17 May, 2005 15:38

<p>Interwoven’s Industry-Leading WCM Solution to Streamline and Enhance Distribution of High-Quality Health Information to Department’s Growing Public Network and Internally Across the Organisation</p>
<p>Sydney, Australia – 17 May 2005 – Interwoven, Inc. (NASDAQ: IWOV), provider of Enterprise Content Management (ECM) solutions for business, today announced that NSW Health has implemented Interwoven’s Web Content Management (WCM) solution, to centrally, intelligently and efficiently manage the content of its public-facing and internal websites. The NSW government department expects the robust and highly-scalable Interwoven WCM solution to improve the distribution of high-quality health information to internal professionals and to the general public. Interwoven’s WCM solution is powered by its industry-leading TeamSite software.</p>
<p>NSW Health was driven to look at a way of communicating with their broad audience after research showed that 27 percent of all Web users in Australia were using the Internet to search for health-related information. This research, which came at a time when SARS was a prominent issue, convinced them that maintaining a website which contained up-to-date, timely information was not just important, but absolutely critical, commented Greg Weblin, online services manager at NSW Health. “The onus was on the department to provide accurate, relevant, error-free Web content to make sure that all involved parties—from the patient to the doctor—get access to the best of information on health issues.”</p>
<p>After much investigation of WCM solutions in early 2003, the department began to appreciate that it needed to streamline and automate the back-end processes involved in content creation and distribution to its website. “Once our needs became clear, we began to search for a full-featured, robust, and flexible Web-enabled content management system to meet current and future business needs. This would enable staff to maintain their own content, replacing the time-consuming, manual effort the department was currently using to update the site,” Weblin explained. “We also realised that by providing a common, centralised WCM solution, we could save considerable costs, particularly for the Area Health Services who could participate,” he added.</p>
<p>After a detailed evaluation process involving five different solutions, NSW Health selected Interwoven’s proven Web Content Management solution, TeamSite, which was put forward by systems integration company, Dialog. “We looked at how a WCM solution would help us reuse and reformat content, workflow and user management, and publishing capabilities. We also studied the vendor’s technology approach: did the company adhere to open standards, or were the technology and file formatting proprietary? Lastly, we evaluated the vendor’s viability and success in our market. Interwoven was chosen as it came out on top in all these areas.”</p>
<p>“Interwoven TeamSite allows us to establish one standard across the statewide Health system in Web content maintenance and content authorisation processes via an electronic workflow, thereby reducing the reliance upon paper-based systems. Interwoven TeamSite was chosen as it has the capacity to be a robust and fully scalable solution across all NSW Health's websites which is easy to use, and because of its extensive deployment throughout other State Government and corporate agencies. It wasn’t just the product that was critical to us, however, but the support that we would receive during the implementation process and we were very much assured as to the validity of both Dialog and Interwoven,” Weblin added.</p>
<p>“We’re delighted to add NSW Health to our rapidly expanding list of satisfied customers within the public sector,” commented James Murray, vice president, Asia Pacific, Interwoven. “We look forward to a lasting relationship with the department, helping them reduce costs and enhance operational efficiencies to achieve their goal of better serving the public.”</p>
<p>Interwoven was recently named a WCM leader by Forrester Research in its 2005 WCM Wave report, “the Forrester Wave: Web Content Management, Q1 2005." For more information on Interwoven’s industry-leading WCM products and solutions, please go to;name=value&amp;CMP=ILC-4PO970982262</p>
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<p>About NSW Health</p>
<p>NSW Health is an important part of the NSW community and a major responsibility of the NSW Government. NSW Health is responsible for ensuring that the people of NSW are provided with the best possible health care. The Department monitors the performance of the NSW public health system and supports the statutory role of the NSW Minister for Health.</p>
<p>About Interwoven</p>
<p>Interwoven, Inc., provider of Enterprise Content Management solutions for business, enables organisations to unify people, content and processes to minimise business risk, accelerate time-to-value and sustain lower total cost of ownership. Interwoven delivers deep industry-specific solutions which reduce business process cycle time from initial collaboration through design, production, sales, marketing, legal review, IT and service. Interwoven leads the industry with a service-oriented architecture today and easy-to-use, best-in-class components and solutions. Today, over 3,200 enterprises, law firms and professional services organisations worldwide are Interwoven customers including BT, Ford, Freshfields Bruckhaus Deringer, General Motors, Jones Day, Motorola and Yamaha. Interwoven is headquartered in Sunnyvale, Calif., with offices around the world. For more information visit</p>
<p>Media Contacts:</p>
<p>Rob Stirling
Markom Marketing
+61 2 9977 8922</p>
<p>Andrew Antal
+61 2 9922 9700</p>

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