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Market Research Validates VERITAS Software’s Utility Computing Strategy

  • 06 February, 2004 08:55

<p>For Immediate Release</p>
<p>Market Research Validates VERITAS Software’s Utility Computing Strategy</p>
<p>Service level agreements provide a key milestone for customers to deploy a utility computing model</p>
<p>MOUNTAIN VIEW, Calif. – February 6, 2004 – VERITAS Software Corporation (Nasdaq: VRTS), the leading storage software provider, today announced independent research by Dynamic Markets has revealed that a growing number of organizations are deploying service level agreements (SLAs) between their IT departments and lines of business. SLAs represent a tangible means of defining IT services versus business needs and are a significant milestone towards building the infrastructure required for utility computing. VERITAS provides a building block approach to utility computing with integrated software solutions that enable an IT infrastructure that is aligned with the changing demands of business requirements. By evolving to a utility computing model using VERITAS’ building block approach, customers can optimize their existing IT infrastructure to meet SLAs while lowering the cost of operation and management.</p>
<p>According to the survey of over 1000 data center managers and functional heads, 59 percent of organizations have introduced SLAs, presumably in an effort to drive efficiencies and reduce costs, indicating IT departments are striving for transparency by aligning themselves with business requirements. In the organizations where SLAs are employed, they typically cover an agreed service level for processing performance (37 percent), system availability as a percentage of uptime (35 percent) and restoration times following an outage (29 percent). However, almost two-fifths (39 percent) of organizations admit to not having SLAs to cover any of these key performance areas.</p>
<p>If one premise of SLAs is to introduce transparency with a view to allowing efficiencies and resource prioritization, then there is some indication that organizations are making headway. A third (34 percent) of non-IT functional heads, who have a chargeback system in place to allocate IT costs to individual departments, use their SLA reports to improve department operations to make them more efficient, and 28 percent work with their IT department to find ways in which to lower costs. However, 39 percent either do not use the IT reports provided or are unsure how the information is used. The research indicates a reason for this could be a lack of buy in from those the SLAs are aimed to serve. In a quarter of cases, line of business heads are not involved in defining SLAs affecting their department, and a further 19 percent report having minimal input in their definition.</p>
<p>“Service level agreements, when implemented and managed correctly, provide an effective route towards allowing lines of business to determine their own IT requirements, helping to make IT accountable and transparent,” says Mark Bregman, executive vice president, product operations, VERITAS Software. “While service level agreements are not yet the norm in all organizations, this research indicates that a significant proportion of businesses understand the fundamentals of the utility computing model and are putting the processes in place that will ultimately transform IT from a cost center to a value center. VERITAS is committed to working with customers to develop, deploy and refine service level agreements to best fit their unique needs, by providing a building block approach with software that overcomes the inherent complexities of the typical heterogeneous IT infrastructure.”</p>
<p>VERITAS’ building block approach to utility computing provides availability, performance and automation software, which is designed so that customers’ data is always available, provisioned at expected performance levels, and automated to reduce administrative costs with products that include:
Availability – VERITAS Foundation Suiteä, VERITAS NetBackupä, VERITAS Backup Execä, VERITAS Volume Replicator, VERITAS Cluster Server
Performance – VERITAS i3ä, VERITAS Database Edition
Automation – VERITAS OpForceä, VERITAS SANPoint Controlä, VERITAS Storage Reporter
Centralized Service Level Management – VERITAS CommandCentralä Service</p>
<p>To access the research study results, please go to:</p>
<p>Further Details: Dynamic Markets conducted this research on behalf of VERITAS Software. The respondents were from medium to large-scale organizations employing 500 plus staff members. The cross industry sample covered 604 data center managers with responsibility for data center operations and who have knowledge about how IT services are provided throughout their organization. In addition, 401 interviews were conducted with a cross-section of functional heads of business including HR, finance and marketing. The research was conducted in the following countries: US, nine countries across EMEA, the Middle East and South Africa.</p>
<p>About VERITAS Software
With revenues of $1.5 billion in 2002, VERITAS Software ranks among the top 10 software companies in the world. VERITAS Software is the world’s leading storage software company, providing data protection, storage management, high availability and disaster recovery software to 99 percent of the Fortune 500. VERITAS Software’s corporate headquarters is located at 350 Ellis Street, Mountain View, CA, 94043, tel: 650-527-8000, fax: 650-527-8050, e-mail:, Web site:</p>
<p># # #</p>
<p>Local contact:
Narelle Wilson, General Manager Marketing, Australia and New Zealand, VERITAS Software
(61 2) 8220 7000,</p>
<p>Fiona Martin, Account Director, Max Australia
(61 2) 9954 3492,</p>
<p>This press release may include estimates and forward-looking statements within the meaning of the Securities Act of 1933 and the Securities Exchange Act of 1934. These forward-looking statements involve a number of risks and uncertainties, including the risk that we will not gain market acceptance of our products and services, the risk that we will not be able to maintain the quality of our end-user customer and partnering relationships, and the risk that we will not manage our business effectively, that could cause the actual results we achieve to differ materially from such forward-looking statements. For more information regarding potential risks, see the "Factors That May Affect Future Results" section of our most recent report on Form 10-K on file with the SEC. We undertake no obligation to update any forward-looking statement to reflect events or circumstances after the date hereof.</p>
<p>Copyright© 2004 VERITAS Software Corporation. All rights reserved. VERITAS, the VERITAS Logo, Bare Metal Restore, and all other VERITAS product names and slogans are trademarks or registered trademarks of VERITAS Software Corporation. VERITAS, the VERITAS Logo, and Bare Metal Restore Reg. U.S. Pat. &amp; Tm. Off. Other product names and/or slogans mentioned herein may be trademarks or registered trademarks of their respective companies.</p>

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