Security Monitoring: Case studies

Highly distributed organsations run their IT systems on a managed services provider (MSP) model -- supporting numbers of offices dispersed over a geographic area. Mark Scott, president of The Utility Company, says the best model for this combines advanced network monitoring with a franchising system, such as that used by Dunkin' Donuts. His company is an MSP serving a growing population of small companies -- "five-person PR firms, 30-person law offices" -- across North America from its Ottawa, Canada, base.