Whitepaper
Chapter 2: Protecting Enterprise VoIP Services
The enterprise network is a complex system, and implementing VoIP brings a new level of
complexity into the mix. In addition, security threats are real and many and assuring QoS
delivery is a technical challenge. In deploying VoIP, you’re integrating voice technology with
the critical data infrastructure. Building process and documentation controls into network
operations provides the information about the corporate nervous system to manage a secure
operating environment. You use this information to build a layered defense into the network. By
gathering knowledge and applying it to defend the network in depth, you can deliver secure,
reliable, available VoIP service across the enterprise.
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Security Awareness Tip
Incident handling is a vast topic, but here are a few tips for you to consider in your incident response. I hope you never have to use them, but the odds are at some point you will and I hope being ready saves you pain (or your job!).
- Have an incident response plan.
- Pre-define your incident response team
- Define your approach: watch and learn or contain and recover.
- Pre-distribute call cards.
- Forensic and incident response data capture.
- Get your users on-side.
- Know how to report crimes and engage law enforcement.
- Practice makes perfect.
Security ABC Guides
Warning: Tips for secure mobile holiday shopping
I’m dating myself, but I remember when holiday shopping involved pouring through ads in the Sunday paper, placing actual phone calls from tethered land lines to research product stock and availability, and actually driving places to pick things up. Now, holiday shoppers can do all of that from a smartphone or tablet in a few seconds, but there are some security pitfalls to be aware of.
