Amazon: no more books if you don’t install this big Kindle software update by Tuesday

Amazon apparently has a very important software update for certain Kindle models — so much so that it will stop selling Kindle owners online books unless they install it by Tuesday.

In a rare and rather mysterious move, Amazon has decided it will block some of its older Kindle models from accessing its online store and downloading books unless owners apply a “critical software update” by Tuesday, March 22.

The embargo on devices only applies to pre-2013 models and means that Amazon is willing to forgo, or at least stymie, sales to owners of these Kindle devices if they don’t update by deadline.

If affected Kindle models don’t have the update installed by Tuesday, owners will receive the message: “Your Kindle is unable to connect at this time.”

Users are then directed to ensure they are within range of a wireless network and try the update again.

But essentially, if the update is not installed by the deadline, the only option to avoid being blocked from buying books from Amazon will be to use a computer to manually download the update and transfer the software to the Kindle via USB.

Devices that need to be updated include the Kindle 1st and 2nd Generation, Kindle DX 2nd Generation, Kindle Keyboard 3rd Generation, Kindle 4th and 5th Generation, Kindle Touch 4th Generation, and Kindle Paperwhite 5th Generation. Models from 2013 and later do not need be updated.

Confusingly, Amazon hasn’t explained what the critical update is for but notes a few quirks that mean some makes — even with the latest software — could be blocked.

For example, its Kindle 2nd Generation with 2G/3G wireless connectivity will need to connect to the internet over a cellular/mobile network even if they’re running the latest version of its software.

Meanwhile, the Kindle Keyboard 3rd Generation Kindle Touch 4th Generation and Kindle Paperwhite 5th Generation will need to connect to wi-fi to receive the update even if they have built-in 3G.

Amazon forum moderators offered this explanation to offer earlier this month: “Customers using an outdated software version on Kindle e-readers, or that have not connected wirelessly since October 5, 2015, require an important software update by March 22, 2016, in order to continue to download Kindle books and use Kindle services.”

“Wirelessly” in this case means a connection via a cellular/mobile network. The forum is filled with posts from users that are trying to beat the deadline but can’t figure out whether they’re running the version that will ensure continued access.

To get the update users will need to connect to a wi-fi network and go to Menu, and select Sync and Check for Items.

It also looks to be a very slow or possibly large update with Amazon advising users to plug the Kindle into a power socket and leave it there, connected to a wi-fi network, overnight. The device may also restart multiple times before the update is properly installed.

“While asleep, the software update will download and install automatically. Your device may restart multiple times during the update process,” Amazon notes in its alert.

Devices will be installed with a confirmation letter titled “03-2016 Successful Update” when the update has completed.


Read more: The IT-security divide is limiting full cyber attack chain analysis, expert warns

High Consequence Cyber Crime: The Crime of the Century

Organised criminals : Harness the power of analytics to detect breaches early and minimize their exposure.

Download NOW

Participate in this short survey on IT security strategies across the Australian market and go in the draw to WIN a 360Fly camera vailued at $689.

Start survey NOW

Join the CSO newsletter!

Error: Please check your email address.

Tags amazonebook readereBookskindleCSO Australia

More about CustomersDX

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by Liam Tung

Latest Videos

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

  • 150x50

    IDG Live Webinar:The right collaboration strategy will help your business take flight

    Speakers - Mike Harris, Engineering Services Manager, Jetstar - Christopher Johnson, IT Director APAC, 20th Century Fox - Brent Maxwell, Director of Information Systems, THE ICONIC - IDG MC/Moderator Anthony Caruana

    Play Video

More videos

Blog Posts

Market Place