Security Watch: Symantec informs customers about separation

Later this year, Symantec will formally split into two separate companies. Security will remain under the Symantec brand with storage and archiving spinning off under the Veritas brand.

Speaking recently with execs from both sides of the business, the two sides to this coin are already operating as separate entities but the formal split will be closed later this year. What does that mean for Symantec and Veritas customers?

Symantec has created a Transition Microsite, to provide customers with information.

Symantec says the separation will not change how customers order, renew, or get support for Symantec Information Security products.

“For these solutions, please continue to interact with your channel partner and Symantec as you always have”.

For Veritas Information Management products, there may be a need to make adjustments to your records and process in order to align with the Veritas businesses once the operational separation is completed. This is scheduled for October 2015.

Buying Program Changes for Veritas

Veritas will offer three primary customer Buying Programs for all products and services based on three segments: Corporate, Academic and Government. Customers will make purchases from the pricelist that applies to their business profile.

Ordering Changes

As part of operational separation, Veritas will have new separate ordering systems and processes. When ordering from Veritas, you can expect changes to the SKU structure and Buying Programs for Information Management, as well as changes to ordering and fulfillment processes. The Veritas invoice format and billing process will be enhanced. Direct-ordering customers can expect additional communications and training in the coming months based on the following approximate timelines:

Early August

  • Details on Order to Cash policies and processes
  • Ordering and Sales Support contact details
  • Renewals Policies and Process details
  • Mapping of Symantec-to- Veritas entity for purposes of post-Separation ordering
  • Veritas Vendor Setup Form - without Banking & Remittance Details (we will supply you with our Vendor Setup Form pre-populated with the necessary details to enable you to establish Veritas as a vendor in your systems)

Early September

Read more: Security Watch: Gigamon transforms security market - champions the Security Delivery Platform

  • Veritas Invoice Format Sample
  • Veritas Vendor Setup Form - updated with Banking & Remittance Details
  • Veritas Credit Card Merchant I.D. Confirmation
  • Veritas Purchasing Email addresses
  • Veritas Order Requirements
  • Online learning aides

Early October 2015

Read more: Accuracy
  • Final reminder about new process
  • Banking & Remittance Detail Reminders

Join the CSO newsletter!

Error: Please check your email address.

Tags Transition MicrositeveritassymantecIT NewsIT SecurityCSO AustraliaSecurity Watch

More about CustomersSymantecVeritas

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by Anthony Caruana

Latest Videos

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

  • 150x50

    IDG Live Webinar:The right collaboration strategy will help your business take flight

    Speakers - Mike Harris, Engineering Services Manager, Jetstar - Christopher Johnson, IT Director APAC, 20th Century Fox - Brent Maxwell, Director of Information Systems, THE ICONIC - IDG MC/Moderator Anthony Caruana

    Play Video

More videos

Blog Posts

Market Place