What every CSO should be doing now about the Starbucks potential hack

The potential hack of the Starbucks' app is now a major news story. Whether or not the stories are correct, that criminals have used the automatic reload feature of the Starbucks' app to steal money from a consumer's account, it is an incredible opportunity to demonstrate the relevance of your security efforts, as well to demonstrate that you provide value to the employee base.

[ ALSO: Hold the foam: Starbucks releases iOS app update in response to security reports ]

I would strongly recommend that you put out a brief message that states the issue, without the hype, and what your users should be doing in response. Below is a sample message:

The security department realizes that many employees use the Starbucks mobile app, and are hearing a great deal of hype surrounding a potential security compromise. We researched the issue, and while it is not formally confirmed that there was an actual compromise, we recommend that you take the following actions:

  • Change your Starbucks account password immediately
  • Check your account for any unusual activity
  • Do not use an easily guessable password on your account
  • Do not reuse the same password on multiple accounts

Be aware of potential phishing messages taking advantage of the hype. Go directly to www.starbucks.com to access your account and do not follow links in email messages.

Whether or not you have a Starbucks account, this is a great reminder to just practice good computer security. This includes always using strong passwords, never reusing a password on multiple accounts, and changing passwords frequently.

Please feel free to contact us with any questions.

Join the CSO newsletter!

Error: Please check your email address.

Tags business issuesstarbuckshacktivismsecurity

More about Starbucks

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by Ira Winkler

Latest Videos

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

  • 150x50

    IDG Live Webinar:The right collaboration strategy will help your business take flight

    Speakers - Mike Harris, Engineering Services Manager, Jetstar - Christopher Johnson, IT Director APAC, 20th Century Fox - Brent Maxwell, Director of Information Systems, THE ICONIC - IDG MC/Moderator Anthony Caruana

    Play Video

More videos

Blog Posts

Market Place