Smart meters: Energy customers believe UK rollout will be delayed because 'IT projects always run late'

Utility companies warned that consumers have no faith that the smart meter rollout will happen soon due to IT issues.

A YouGov survey has found that 62 percent of energy customers are sceptical that smart metering will be rolled out in time because they believe all IT projects "run late, have issues or go over budget".

The survey results come as the smart meter project has been pushed back again due to delays to the network to support the 45 million connected meters.

The network will not be ready to go live until March 2016, the government announced in December.

The project, which is expected to go live in 2020, is already over budget. The estimated price is so far £1.5 billion more than expected, after the budget soared to £10.9 billion last year.

The government said that smart meters will save energy customers £26 a year.

Previous studies have highlighted data protection and security concerns amongst consumers, and this study shows that the public's stance has not changed.

The report shows that 30 per cent believe the new smart meter technology set to enter all homes by 2020 is at risk of hacking and cybercrime.

Further, customers appear to be cynical about who will benefit most from the technology.

Over a third (37 percent) is convinced that smart metering will benefit energy suppliers the most from the installation of smart meters in UK homes; with just 28 per cent saying it will be the consumer. Some 60 percent said that the draw of additional customer data was the real motivation for the rollout.

Angus Panton, director of power and communications at testing firm SQS, which commissioned the survey, said: "The smart meter rollout is a wake-up call for established energy providers.

"There is widespread cynicism about the viability of big IT projects and 62 per cent doubt smart metering will happen in the shifting timeframes. Despite the cynicism, there is an overall customer desire for the advantages and benefits smart meters will deliver.

"The new smart world will generate large volumes of data and for established suppliers it is vital they have the high performing, integrated infrastructure in place to capture, secure and make the most of the real-time data they generate, all day, every day There won't be a second chance to get this right."

YouGov surveyed 2,058 adults online in November.

Image credit: iStock/Alex Raths

Join the CSO newsletter!

Error: Please check your email address.

Tags securityYouGovpublic sectorIT Business

More about

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by Margi Murphy

Latest Videos

  • 150x50

    CSO Webinar: Will your data protection strategy be enough when disaster strikes?

    Speakers: - Paul O’Connor, Engagement leader - Performance Audit Group, Victorian Auditor-General’s Office (VAGO) - Nigel Phair, Managing Director, Centre for Internet Safety - Joshua Stenhouse, Technical Evangelist, Zerto - Anthony Caruana, CSO MC & Moderator

    Play Video

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

More videos

Blog Posts

Market Place