How to change your eBay password

The auction site was hacked, and hacked hard.

For all of eBay's talk about notifying users about its deep, devastating database breach--in which hackers swiped customer names, email addresses and physical addresses, phone number, date of birth, and yes, encrypted passwords--an official notification of the incident has yet to hit my inbox, and judging from reactions on Twitter, I'm not the only one being left in the dark.

Here's the deal: Regardless of whether or not you've received an email telling you to change your eBay password, you need to change your eBay password now. Here's how.

How to change your eBay password

First, visit and sign into your account (duh). Click on the My eBay link tucked in the upper-right corner of the homepage. Then, on your My eBay page, hover your mouse over the Account tab and select Personal Information from the drop-down menu.

You'll be taken to the Personal Information page. In the Account Information section near the top, look for the Password option and click the Edit button.

On the next page, you'll need to enter the email address you use with eBay, and then you'll need to pick whether you want to reset your eBay password via email or text. If you choose email, you'll get a message in your inbox with a link you can use to reset your password. If you choose text, eBay will send a four digit PIN to your phone and take you to another page; you'll need to enter the PIN in the field provided.

Once that's done, just devise a new password, then confirm it. Don't reuse passwords from another site! We suggest either using a password manager or a trick like this to create strong, unique passwords. You'll be prompted to log in again with the new password after setting it up.

While creating a new password is a necessity in a situation like this, don't let your guard down simply because your account is protected by a fresh code. Attackers stole a lot of customer personal information from eBay's servers, which could lead to a wave of social engineering attacks. Watch out for phishing attempts in the coming weeks.

Join the CSO newsletter!

Error: Please check your email address.

Tags Web & socialsecurityebay

More about eBay

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by Brad Chacos

Latest Videos

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

  • 150x50

    IDG Live Webinar:The right collaboration strategy will help your business take flight

    Speakers - Mike Harris, Engineering Services Manager, Jetstar - Christopher Johnson, IT Director APAC, 20th Century Fox - Brent Maxwell, Director of Information Systems, THE ICONIC - IDG MC/Moderator Anthony Caruana

    Play Video

More videos

Blog Posts