Clydesdale Bank suffers online outage over the weekend

According to the bank, the service has been fixed and most users should be able to gain access

A systems update at Clydesdale Bank left its customers without access to their online services this weekend, the bank has said.

This is the latest in a string of IT failures that have left customers without full access to their cash, after outages last year resulted in Clydesdale debit cards not working.

The bank has said that online services should be back to normal for most people.

A spokesman for the bank told Computerworld UK: "We have had a problem with our internet banking service, which has been fixed, the majority of customers should now be able to log on as normal.

"In some specific cases, customers may still be unable to use the service but this will be resolved as systems update over the next 24 hours.

"We are sorry for any inconvenience to our customers."

There were also reports over the weekend that Clydesdale was having problems with its domain name or had been hacked, as users attempting to access the business as usual website were redirected to one that requested a domain name renewal. This was unconfirmed by the bank

Customers took to Twitter to complain. Colin (@Pretentions) said: "Clydesdale Bank online banking has been down for hours and they have the cheek to phone me when I transfer money to Barclays."

Lostair Ltd (@lostair) said: "Serious problems with Clydesdale Bank DNS resolving to incorrect IP address. Looks pretty serious to me."

Join the CSO newsletter!

Error: Please check your email address.

Tags applicationssecuritysoftwaretwitterIT Business

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by Derek du Preez

Latest Videos

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

  • 150x50

    IDG Live Webinar:The right collaboration strategy will help your business take flight

    Speakers - Mike Harris, Engineering Services Manager, Jetstar - Christopher Johnson, IT Director APAC, 20th Century Fox - Brent Maxwell, Director of Information Systems, THE ICONIC - IDG MC/Moderator Anthony Caruana

    Play Video

More videos

Blog Posts

Market Place