easyJet: IT shouldn’t block business users from buying SaaS apps
- — 01 February, 2013 08:20
Bert Craven, enterprise architect at easyJet, has said that IT departments should loosen their controls and let business users buy and deploy software-as-a-service (Saas) applications in order to drive innovation.
He believes that IT should always secure and ring-fence core systems that are vital to the business' operations, but it shouldn't block tech-savvy business employees trying to deliver value through the public cloud.
"There have been secret PCs under people's desks as long as there have been PCs - stuff that IT didn't know about. IT has to decide the level of control that it really needs, not the level of control that it wants," Craven told Computerworld UK.
"Lots of IT departments want to control everything, but we should be asking ourselves: what is the bare minimum of control and governance that we need to exert to make sure that nobody gets fired?"
He added: "You can only control so much and ultimately there are very determined people that will find a way around you, because it's getting easier to buy stuff in the cloud. If you give everybody a little bit of freedom it's far more beneficial."
Craven's comments come off the back of a Forrester and Microsoft report that has been released this week that finds that there are an increasing number of cloud projects coming out of businesses that are not driven out of the IT function. The report describes the business people driving these innovative projects as 'change agents', who are finding value for their company independently of IT, in the cloud.
Computerworld UK also spoke to Rob Fraser, CTO of cloud services at Microsoft, who said that these public cloud projects are almost always focused on applications and are important for companies if they want to drive business value.
"We have been finding ourselves engaging with a broader range of characters within the organisation, whether that be CMOs, product designers or heads of business lines," said Fraser.
"Change agents are having an important impact in terms of being able to deliver business transformation and real value in the cloud. SaaS is being used as an important and effective tool in fostering innovation and business transformation in the company."
He added: "These projects are exclusively focused on applications, which reinforces the idea that the business doesn't really care about infrastructure, what they care about is functionality."
easyJet's Craven urged other businesses to consider developing a set of APIs that that allowed 'change agents' to go off and buy SaaS that can be easily integrated into the company's core systems.
"At easyJet there are things that are the absolute crown jewels of the business that are for very good reason completely ring-fenced - for example, our engineering system, our aircraft information management system, our reservation system. These are systems where hours of downtime mean our organisation grinds to a halt," he said.
"If you do these core things well and surround them with a rich set of APIs so that the marketing department can go off and find a third party to build some mobile apps, why shouldn't they? That's not our core business."
He added: "I don't want to go out and hire twenty iPhone developers. We have got a company in Ireland - I'm not even sure who they are - but they turn out a damn good app once a month and we just plug them into our API."
But how does easyJet control this without creating a sprawl of applications in the public cloud that link to its IT estate but isn't being run through the IT department itself? Craven said that easyJet doesn't even have a policy of employees needing to ask the IT department's permission to go to the cloud, but insists that it inevitably ends up getting involved because it has created a culture where business units don't feel scared to tell IT what it is doing.
"We do governance but we do it in the lightest possible way, with a minimum amount of friction placed on the organisation. I've never heard it phrased as 'they've got to come to us first', but they come to us because they know once that the app is up and running, if something goes wrong with it, the end-users will phone the helpdesk. If the helpdesk have never heard of it, that looks bad," he said.
"We have built an ecosystem using cloud that fosters innovation. If you do this then nobody feels the need to bypass you - you are the enabler and not the blocker."
It was revealed last year that EasyJet had completed the roll-out of a new website content management system designed to help convert more website visits to sales and 49 percent of all UK adults with internet access visited the site in the first quarter of 2012.