What IT security professionals can learn from Click Frenzy

Aside from the hard lesson learned that failure to plan and prepare will most certainly lead to disaster, there are some important lessons on governing and best practice implementation security professionals need to take from the Click Frenzy event, according to cloud computing and security experts.

For cloud analyst Rob Livingstone, the experience underlined the importance of several common-sense guidelines that are well known in the industry.

“The Click Frenzy meltdown is a classic case as to why and where appropriately selected, well designed cloud-based infrastructure and applications should be used,” said Livingstone.

“It’s a textbook case – the need for rapid deployment and a highly volatile demand requiring significant scalability, all in a secure and trusted environment. The implementation appears to have failed on all counts,” he said.

Adam Biviano, senior manager, strategic products for Trend Micro, was surprised that such a high-profile event was able to disintegrate so quickly.

“The marketing of the campaign was obviously a success, with huge levels of interest from retailers and consumers leading up to the launch,” said Biviano.

“Online retailing, however, is far more than having good-looking websites and drumming up demand. Often there’s an underlying mentality that the look and feel of websites come first, with the quality and efficiency of the underlying infrastructure coming second, which is asking for trouble – the kind of trouble illustrated so dramatically in Click Frenzy,” said Biviano.

Biviano believes that online retailers, and cloud providers in general, have to understand the dynamics at play of the online marketplace, and provide appropriate investment for availability and security.

“The huge public response showed strong confidence in e-retailing. But confidence can be easily undermined, and reports of a leaked customer database showed that you cannot cut corners when it comes to security structure and processes,” said Biviano.

“The opportunities that cloud represents to business in terms of agility and earning potential is amazing, but the cloud will also slap you down if it’s not implemented correctly,” he said.

Follow @CSO_Australia and sign up to the CSO Australia newsletter.

Join the CSO newsletter!

Error: Please check your email address.

Tags best practicesClick Frenzygovernance

More about CSORob LivingstoneTrend Micro Australia

Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by CSO staff

Latest Videos

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

  • 150x50

    IDG Live Webinar:The right collaboration strategy will help your business take flight

    Speakers - Mike Harris, Engineering Services Manager, Jetstar - Christopher Johnson, IT Director APAC, 20th Century Fox - Brent Maxwell, Director of Information Systems, THE ICONIC - IDG MC/Moderator Anthony Caruana

    Play Video

More videos

Blog Posts

Market Place