Glasgow City Council issues warning after loss of unencrypted laptop

PC included thousands of bank account details

Glasgow City Council has said it plans to write to 38,000 customers, businesses and citizens after an unencrypted laptop containing sensitive data was stolen from its offices a fortnight ago.

The Council said it believed the machine was stolen on 28 May from its Cochrane Street offices during a break-in, compromising the security of 17,692 companies and 20,143 individuals.

The majority of the data was names and addresses but 16,451 customers (10,382 companies and 6069 individuals) of the records included bank account details. Thousands of the records also related to Glasgow citizens in receipt of winter fuel payments.

"We are in the process of writing to the people affected by this theft to alert them to the data loss and offer them advice about what steps they might need to take," a council spokesperson told the BBC.

"We've also provided them with a phone number they can use to contact us if they have any questions."

Because the laptop was stolen from inside a building rather than lost outside it, the ICO might view the lack of encryption in a more benevolent light. The only security applied to the machine was a boot or application password, no barrier to a determined hacker.

Counting against the Council, however, will be its 2009 loss of an unencrypted USB stick containing data on local sex offenders, victims, case officers and witnesses, which earned it an ICO enforcement notice.

Join the CSO newsletter!

Error: Please check your email address.
Show Comments

Featured Whitepapers

Editor's Recommendations

Solution Centres

Stories by John E Dunn

Latest Videos

  • 150x50

    CSO Webinar: Will your data protection strategy be enough when disaster strikes?

    Speakers: - Paul O’Connor, Engagement leader - Performance Audit Group, Victorian Auditor-General’s Office (VAGO) - Nigel Phair, Managing Director, Centre for Internet Safety - Joshua Stenhouse, Technical Evangelist, Zerto - Anthony Caruana, CSO MC & Moderator

    Play Video

  • 150x50

    CSO Webinar: The Human Factor - Your people are your biggest security weakness

    ​Speakers: David Lacey, Researcher and former CISO Royal Mail David Turner - Global Risk Management Expert Mark Guntrip - Group Manager, Email Protection, Proofpoint

    Play Video

  • 150x50

    CSO Webinar: Current ransomware defences are failing – but machine learning can drive a more proactive solution

    Speakers • Ty Miller, Director, Threat Intelligence • Mark Gregory, Leader, Network Engineering Research Group, RMIT • Jeff Lanza, Retired FBI Agent (USA) • Andy Solterbeck, VP Asia Pacific, Cylance • David Braue, CSO MC/Moderator What to expect: ​Hear from industry experts on the local and global ransomware threat landscape. Explore a new approach to dealing with ransomware using machine-learning techniques and by thinking about the problem in a fundamentally different way. Apply techniques for gathering insight into ransomware behaviour and find out what elements must go into a truly effective ransomware defence. Get a first-hand look at how ransomware actually works in practice, and how machine-learning techniques can pick up on its activities long before your employees do.

    Play Video

  • 150x50

    CSO Webinar: Get real about metadata to avoid a false sense of security

    Speakers: • Anthony Caruana – CSO MC and moderator • Ian Farquhar, Worldwide Virtual Security Team Lead, Gigamon • John Lindsay, Former CTO, iiNet • Skeeve Stevens, Futurist, Future Sumo • David Vaile - Vice chair of APF, Co-Convenor of the Cyberspace Law And Policy Community, UNSW Law Faculty This webinar covers: - A 101 on metadata - what it is and how to use it - Insight into a typical attack, what happens and what we would find when looking into the metadata - How to collect metadata, use this to detect attacks and get greater insight into how you can use this to protect your organisation - Learn how much raw data and metadata to retain and how long for - Get a reality check on how you're using your metadata and if this is enough to secure your organisation

    Play Video

  • 150x50

    CSO Webinar: How banking trojans work and how you can stop them

    CSO Webinar: How banking trojans work and how you can stop them Featuring: • John Baird, Director of Global Technology Production, Deutsche Bank • Samantha Macleod, GM Cyber Security, ME Bank • Sherrod DeGrippo, Director of Emerging Threats, Proofpoint (USA)

    Play Video

More videos

Blog Posts

Market Place