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Market Research Shows Lack of Maturity in the Use of Social Media by Large Organisations

Many large companies recognise the importance of social media tools but lack the vision on how to use them in conjunction with long-term initiatives and measure their effectiveness, according to a survey conducted by Vignette Corporation (NASDAQ: VIGN) in partnership with the Marketing Leadership Roundtable and the Corporate Executive Board. The results will be discussed in a June 10 Webcast presented by Vignette.
  • 03 June, 2009 15:14

<p>Results Show the Need to Take a More Strategic Approach to Web 2.0; June 10 Webcast Hosted by Vignette to Discuss Results In-Depth</p>
<p>SYDNEY, Australia – 3 June, 2009 — Many large companies recognise the importance of social media tools but lack the vision on how to use them in conjunction with long-term initiatives and measure their effectiveness, according to a survey conducted by Vignette Corporation (NASDAQ: VIGN) in partnership with the Marketing Leadership Roundtable and the Corporate Executive Board. The results will be discussed in a June 10 Webcast presented by Vignette.</p>
<p>The survey collected almost 200 responses from companies with median revenue of US$333 million dollars. Fifty per cent of the respondents work at companies that have 1,000 employees or more and 62 per cent come from B2B organisations.</p>
<p>“Social media today is like the Web was in the 90s – everyone knows they need to use it but they aren’t sure how,” commented Gerardo Dada, senior director of product marketing for Vignette. “As a result, very few companies have a strategy in place, including guidelines, processes and metrics, to succeed long term. The interest and resources are there, but on a tactical level only.”</p>
<p>The Importance of Social Media</p>
<p>In a relatively short amount of time, social media has transformed how businesses operate and companies are eager to experiment. Fifty-five per cent of those surveyed said that Web 2.0 priorities are more important than or as important as traditional priorities. However, only 14 per cent have two or more years of experience with using social media and 40 per cent of those surveyed have no social media process or strategy in place.</p>
<p>Companies are pumping up their budgets when it comes to social media. Seventy-one per cent of those surveyed will increase social media investments in 2009 and the average increase in the investment is 40 per cent.</p>
<p>Why the uptick in spending at a time when budgets are being cut? According to Dada, companies understand that the Web is the most important channel for customer engagement and that it can be used to increase revenue and save money. With these thoughts in mind, social media has exponential potential as an effective marketing tool with a real impact on the bottom line.</p>
<p>“Companies hear the buzz and they see what their competitors and peers are accomplishing,” said Dada. “More importantly, customers and prospects expect companies to adopt social media tools. The days of one-way communications are gone. Social media is changing the way companies and people interact.”</p>
<p>The Use of Social Media</p>
<p>According to the survey, a majority of social media activities focus on increasing awareness, engagement and lead generation.</p>
<p>Key drivers for social media efforts include:</p>
<p>· 75% - Marketing communications and branding</p>
<p>· 67% - Marketing and/or product marketing</p>
<p>· 56% - Customer relations</p>
<p>· 35% - Support</p>
<p>· 38% - Community and involvement</p>
<p>· 14% - Other (knowledge management, recruitment, research and sales enablement)</p>
<p>It is not surprising that marketing departments are leading the majority of Web 2.0 initiatives (69%), with IT (12%), HR and PR (11%) close behind.</p>
<p>The Effectiveness of Social Media</p>
<p>Social media budgets are expanding, but that doesn’t mean organisations are seeing real results, according to the survey. Only 12 per cent of those polled rated their Web 2.0 initiatives as effective. Dada notes that this is a testament to the lack of maturity of enterprise social media use.</p>
<p>“Companies feel that social media tools should be a part of their marketing and branding initiatives, but are still unsure about how to use them and how to measure effectiveness,” stated Dada. “With the enterprise adoption of social media so new, how do companies know how to develop a successful Web 2.0 approach? There’s going to be a learning curve.”</p>
<p>Dada will lead an in-depth discussion of the survey results on June 10 at 2 p.m. ET. To register for the Webcast, visit Survey results will be available to all that attend. If you are a member of the media and would like a copy of the results, please request one by contacting or</p>
<p>About Vignette</p>
<p>Vignette provides software and services that deliver the Web's most dynamic user experiences. The Vignette Web Experience brings rich media and engaging content to life for the world's greatest brands. Vignette is headquartered in Austin, Texas, with operations worldwide. Visit</p>
<p>The statements contained in this press release that are not purely historical are forward-looking statements including statements regarding the Company’s expectations, beliefs, hopes, intentions or strategies regarding the future. Forward-looking statements include statements regarding Vignette’s products, future sales, market growth and competition. All forward-looking statements included in this press release are based upon information available to the Company as of the date hereof, and the Company assumes no obligation to update any such forward-looking statement. Actual results could differ materially from the Company’s current expectations. Factors that could cause or contribute to such differences include, but are not limited to, Future Losses, Limited Operating History, Fluctuation of Quarterly Revenues and Operating Results, Acquisition Integration, Competition, Dependence on a Small Number of Large Orders, Lengthy Sales Cycle and Product Implementation, Market Awareness of Our Product, Rapid Changes in Technology and New Products, and other factors and risks discussed in the Company’s reports filed from time to time with the Securities and Exchange Commission.</p>
<p>Vignette and the V Logo are trademarks or registered trademarks of Vignette Corp. in the United States and other countries. All other names are the trademarks or registered trademarks of their respective companies.</p>
<p># # #</p>
<p>Media Contact:</p>
<p>Tara Schwarze</p>
<p>Max Australia</p>
<p>02 9954 3492</p>

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