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Blackbay Wins Contract with Star Track Express to Deliver Complete Mobility Solution

Blackbay Delivery Connect to Enhance Customer Service and Streamline Business Processes
  • 14 May, 2009 09:10

<p>Blackbay announced that it has signed a contract with Star Track Express to supply a real-time mobility solution that will enhance customer service and streamline business processes. Star Track Express, is one of Australia’s leading express freight and logistics providers with over 1,500 drivers in the field, handling over 1,000,000 scans per day.</p>
<p>Blackbay’s Delivery Connect mobile workforce software, running on Intermec’s GPRS and GPS enabled CN3 rugged mobile computers will provide real-time visibility of Star Track Express drivers and their consignments.</p>
<p>“As our business continues to grow it is important that we are able to meet the increasing demands of our customers to track their pickups and deliveries online,” said Max Robson, Director of IT, Star Track Express. “Whilst we already have an excellent service record, to achieve this continued growth we needed to replace the remaining manual, handwritten elements of our operating procedures with a fully integrated mobility solution. At the same time as improving customer service, the new solution will enable us to improve our existing business processes and increase our levels of productivity and efficiency.”</p>
<p>Blackbay was awarded the contract following a competitive tender process. “We were looking for a supplier that could demonstrate capability in a number of key areas. This included the ability to demonstrate proven, robust and scalable technology which delivered a future proof platform that can be enhanced to grow with our business. Of equal importance to the project was a supplier that understood our marketplace and the issues facing our business,” continued Robson.</p>
<p>Blackbay’s complete mobility solution will allow Star Track Express to automate its entire delivery and collection process in real-time by enabling its drivers to scan all items both within and outside the depot, electronically manifest consignments, collect proof of delivery via ‘sign on glass’ and to accept and complete pickups in the field. Delivery Connect will allow the transfer of this information from the CN3 directly to the Star Track Express back office systems providing instant visibility on the whereabouts of drivers and their consignments to the organisation and its customers.</p>
<p>“Star Track Express has always been innovative in its use of mobile technology to continually improve the service it offers to its customers and to ensure the organisation is operating as efficiently and productively as possible. Blackbay’s Delivery Connect will play a key role in enabling Star Track Express to achieve its business objectives. It will help to cut operating costs by reducing the time each job takes to complete, eliminate errors so that deliveries or collections are made on time and in full, improving invoice accuracy and turnaround, all leading to a reduction in back office administration,” concluded Dave Ffowcs Williams, Sales Director - AsiaPac, Blackbay.</p>
<p>About Star Track Express</p>
<p>Founded in 1974, Star Track Express is one of Australia’s leading national express logistics and warehousing providers offering a comprehensive range of fast, efficient and reliable services.
The company operates nationally and internationally and has facilities in all capital cities together with 32 strategically located company operated facilities and over 400 approved Star Track Express agents across Australia. Star Track Express has one of Australia’s largest company owned and operated ground fleets, with more than 1,900 vehicles and trailers.
The company is proud of its reputation for having the lowest loss and damage rate in the industry today. Current tracking of its delivery performance puts it at just1% short of achieving a perfect score for nationwide delivery without error, measured against a 10 point checklist. Star Track Express is constantly looking for ways of improving its already enviable service performance record.
For more information visit: www.startrackexpress.com.au</p>
<p>About Blackbay</p>
<p>Blackbay delivers real-time enterprise mobility solutions enabling service and productivity improvements to Supply Chain and Field Service operations. The company has significant experience in the enterprise mobility market delivering mobile data solutions for over 16 years to a growing list of premium clients. Its core activity is mobile software application development, offering organisations significant return on investment based upon reduced costs, increased sales and improved productivity and service levels.
Blackbay, who received funding from Albion Ventures (www.albion-venutres.co.uk) a leading UK venture capital provider, is a Microsoft Gold Partner with Mobility Competency and one of only a select group of organisations to sit on the global Microsoft Windows Mobile Advisory Council.
For more information visit: www.blackbay.com</p>

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